Shipping Policy

Thoughtfully made. Gracefully delivered; only beauty.

At La Galerie à La Mode, we believe that service should be as refined as our pieces. From the moment you place your order to the final delivery, we aim to create a seamless, high-touch experience rooted in care, clarity, and craftsmanship.

If you need assistance at any point, our Client Services team is here to help:
📩 info@lagaleriealamode.com

Sample Requests

We offer curated samples to assist in your decision-making.

A nominal fee applies (credited toward your final purchase)
Shipped within 7–20 business days, you will be informed about the lead time
Samples must be returned in original condition unless otherwise arranged in writing.
Prepaid return label available upon request
Please return samples within the requested timeframe to avoid fees

Shipping Locations

We ship globally, with the exception of:

Alaska, Hawaii, Puerto Rico
EU Countries
P.O. Boxes
APO/FPO military addresses
Overseas territories and remote islands

📦 For unlisted destinations, contact us for a custom quote.

Shipping Rates

Calculated at checkout based on:

Size, weight, and quantity of items
Destination and selected shipping method

Need white-glove or expedited shipping?

Request a quote. These services require prior approval and invoicing.

Shipping Methods

We use trusted carriers: UPS, DHL, FedEx, and private freight providers.

Larger items are custom-crated for safety
The carrier depends on product size and delivery destination

Local Pickup (By Appointment – Los Angeles)

We offer local pickup by appointment from our Los Angeles warehouse for eligible orders. This service must be arranged in advance and confirmed by our Client Services team.

Details:

• Pickup is by appointment only (Will Call)
• Clients will be notified once their item is ready
• Pickup must be scheduled within 10 business days of the readiness notice; storage or handling fees may apply beyond this window
• A government-issued ID and order confirmation are required at pickup
• We are not responsible for items damaged or misplaced after pickup

Please note: Local pickup does not include assembly, installation, or in-home delivery. If you require assistance, white glove service is available upon request.

Production & Delivery Timelines

Production Lead Times

Standard items: 3–10 weeks
Custom/Made-to-order: 8–24+ weeks

Post-production Handling: 3–7 business days

These timeframes are estimates and may shift based on material availability, logistics, or volume. We will notify you of any unexpected delays with care and transparency.

Estimated Shipping Times

Region	Shipping Time
United States	10-35 business days
UK & Canada	3-4 weeks
Australia & New Zealand	3-5 weeks
Asia, Africa, South America	3-6 weeks

Note: Customs inspections, carrier delays, or port congestion may affect delivery times. We will always provide updates as needed.

Storage & Holding Fees

If a completed order cannot be shipped or picked up within 15 business days of readiness due to client scheduling delays, a weekly storage fee may apply. Please notify us in advance if more time is needed, we’re happy to help coordinate timelines where possible.

Shipping Delays & Global Logistics

Due to ongoing fluctuations in international logistics, delivery timelines may extend beyond initial estimates. Factors such as raw material delays, port congestion, customs clearance, and third-party freight schedules are beyond our control, but we remain in communication throughout.

In rare cases, weather events or public holidays may cause additional delays. We’ll remain in close contact and assist with any rescheduling or support needed.

We appreciate your patience and understanding as each piece is prepared and delivered with care.

Customs & Duties Clause

International orders may be subject to customs duties, VAT, and import taxes upon arrival. These charges are the responsibility of the recipient and are not included in your La Galerie à la Mode invoice. We recommend checking with your local customs office for estimates.

Crating & Fragile Item Handling

To ensure the safe arrival of our most delicate creations, including furniture, lighting, mirrors, and artwork, each piece is professionally packed with custom foam, protective wrap, and wood crating where necessary.

We take great care in preparing each shipment to uphold the sculptural integrity and beauty of our designs throughout international and domestic transit.

If you have any delivery-specific access concerns (such as narrow staircases or restricted entryways) or require custom crating modifications, please notify us before shipment so we can make appropriate arrangements.

Should damage occur during transport, please contact us within 48 hours of delivery with detailed photos. We will assist you in filing a claim and resolving the matter with care.

Large Item Delivery Requirements

Measure all access points (doors, elevators, staircases)
We are not responsible for inaccessible deliveries
Made-to-order and bespoke items are final sale and non-refundable

White Glove Delivery

Includes:

Scheduled delivery appointment
Room-of-choice placement
Light assembly (if applicable)
Removal of packaging (on request)
If the delivery team is unable to complete a scheduled delivery due to client absence or inaccessible entry, a redelivery fee may apply.

We’ll contact you 1–3 days in advance to schedule delivery.

Tracking Your Order

Once shipped:

You’ll receive tracking via email (check spam/junk folder)
Please allow 2–5 business days for tracking to fully update, as carriers may experience delays in system sync

Common Shipping Questions

Will my items arrive together?
Not always. Some items ship separately based on availability or origin. No extra cost.

Can I cancel my order?
Only within 24 hours of placing it. Cancellations after this window are not possible.

What if my item arrives damaged?
Notify us within 48 hours with photos and a description. Email: info@lagaleriealamode.com

Is shipping insured?
All shipments are insured for loss or damage in transit.

High-value items may require additional coverage, please notify us before shipment if you’d like to request full-value insurance.

We package each order with great care, but should an item arrive damaged, please contact us within 48 hours of delivery with photos and a detailed description. We’ll work with the carrier to resolve the issue and guide you through next steps.

Do you offer carbon-neutral shipping?
We are actively exploring sustainable shipping options. Let us know if you’re interested.

Do I need to sign for delivery?
Yes, a signature is required for orders over $500.

Lost or Refused Deliveries

We are not liable for incorrect addresses submitted at checkout
Email us within 24 hours of ordering to fix any errors
If an order is refused or canceled after shipment:
- A 25% restocking fee applies
- Refunds are not guaranteed unless pre-approved
If the delivery team is unable to complete a scheduled delivery due to client absence or inaccessible entry, a redelivery fee may apply.

Returns of Shipped Items

Return must be pre-approved
Must be in original packaging
Custom or made-to-order items are final sale

Need Help?

📧 info@lagaleriealamode.com
💬 We typically respond within 24–48 business hours

Thank you for choosing La Galerie à La Mode.
We don’t just ship designs, we deliver atmosphere, elegance, and meaning to your space.

Warmly,
The La Galerie à La Mode Team