Shipping Policy

At La Galerie à la Mode, we take pride in delivering exceptional service and reliable shipment for every purchase you make. Our team is dedicated to providing comprehensive assistance throughout your shopping journey to ensure a seamless process from start to finish. We prioritize your satisfaction and are committed to delivering every item securely and efficiently. You can trust us to take care of your shopping needs with the utmost care and attention.

Our shipping policy applies to both United States and international orders to ensure that you are fully informed about our policies and procedures. By placing an order from La Galerie à la Mode, you accept the policies contained herein. Please refer to the important information below for details on our shipping policies:

SHIPPING LOCATIONS

Our shipping services cover various locations worldwide, and we offer free shipping to some of them. To determine if we can ship to your location, kindly visit our checkout page. However, we regret to inform our customers residing in Alaska, Puerto Rico, Hawaii, other overseas territories and islands, military units, or postal boxes that we cannot ship to your location at the moment. We apologize for any inconvenience caused.

Below is the list of countries we're unable to ship to:

Algeria, Angola, Ascension Island, Bangladesh, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Jordan, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar (Burma), Namibia, Niger, Pakistan, Palestinian Territories, Cameroon, Russia, Rwanda, St. Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Ukraine, Uganda, Western Sahara, Yemen, Zambia, Zimbabwe.

SHIPPING METHODS

In order to guarantee the secure and prompt delivery of your purchase, we collaborate with reputable shipping carriers, including USPS, UPS, FedEx, DHL, and other third-party shipping companies. We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia, Europe and in the USA .The specific carrier and shipping method will be determined by the size, weight, and final destination of your package.

SHIPPING TIME

Our top priority is to offer you top-notch products that are handcrafted and made to order with the utmost attention to detail. Shipping time varies by location. Please note, some of our products are shipped from various warehouses and therefore shipping may generally vary from three to seven weeks. These are our estimates depending upon location;

Location	*Estimated Shipping Time
United States & UK	2-4 weeks
Canada, Europe	2-4 weeks
Australia, New Zealand	2-4 weeks
Central & South America	2-4 weeks
Asia	3-4 weeks
Africa	3-4 weeks

Max delivery time – 30 business days.

*This doesn’t include our 3-5 day processing time.

*All shipping times exclude clearance/customs delays

At La Galerie à la Mode, we pride ourselves on providing you with the most accurate stock and shipping time frames possible. Please note that deliveries are an estimation and that it may take longer than this depending on where you live or if it's a busy time of the year. We can’t control delays caused by the postal service. If the maximum number of business days has passed and your package is missing, please reach out to us, and we will assist you the best way we can!
SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

Our standard shipping is always free of charge, but if you need expedited shipping, please reach out to our customer service team for a quote. If you're ordering from outside the country, please be aware that customs clearance procedures may take longer.

TRACKING INFORMATION

Once your order has shipped, we will send you a confirmation email with tracking information. If you cannot locate this email, please check your spam folder. Please be advised that we are unable to modify shipping addresses once your order has been shipped.

"MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT."

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

"WILL MY ITEMS BE SENT IN ONE PACKAGE?"

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

"I NEED TO CANCEL MY ORDER"

Unfortunately, we’re unable to make any changes to your order once you’ve hit the ‘place order’ button.

There is a 24 hour window where you can cancel your order by emailing info@lagaleriealamode.com

After 24 hours, it is too late to cancel the order and you’ll need to follow our returns process.

"I RECIEVED A BROKEN/DAMAGED ITEM"

We always put our customers first, if you receive a broken item due to delivery please email us for a FULL REFUND or EXCHANGE.

LOST/MISSING PACKAGES

At La Galerie à la Mode, we are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order.

In case you mistakenly entered an incorrect address or made a typo, don't worry. All you need to do is to reply to your order confirmation email and verify the mistake. However, if you discover that the address you provided is incorrect, kindly inform us by sending an email to info@lagaleriealamode.com. We can correct the address to the right one within 24 hours. Please note that we won't be able to refund your payment after the 24-hour period of incorrect submission. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

REFUSED DELIVERIES

In the event that an order is cancelled during transit or refused upon delivery for reasons other than damage, a 25% restocking fee will be levied. Similarly, non-damaged or non-defective items that are refused are only eligible for store credit, and will also be subject to a 25% restocking fee to cover freight and storage charges. The purpose of this fee is to cover the expenses that are incurred in the process of processing and handling the returned item. It is recommended that you initiate a return case rather than refusing delivery to ensure a refund. Please note that refusal of delivery does not guarantee an automatic refund.

WHAT IS BUYER PROTECTION?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised.
The item you received was not as described.
The item you received that was assured to be genuine was fake.

If you have any questions or need assistance with shipping, our customer care team is always available to help. Our goal is to ensure that your shopping experience is enjoyable and seamless, from the moment you place your order to the moment it arrives. We appreciate your patience and are committed to delivering exceptional products and services.