Shipping Policy

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Shipping Policy

At La Galerie à la Mode, we are passionate about providing exceptional service and reliable shipment for every purchase you make. Our team is dedicated to guiding you through your shopping journey and ensuring a hassle-free experience from start to finish. We take your satisfaction seriously and strive to deliver every item securely and efficiently domestically and internationally.
Since most purchases will be made through our online platform, we encourage you to reach out to our Customer Support team at info@lagaleriealamode.com for fabric + finish samples, product details, and estimated ship dates prior to placing your order to ensure satisfaction upon arrival. 
We believe in complete transparency when it comes to our policies and procedures. By placing an order with us, you are agreeing to the high standards we hold ourselves to. Please take a moment to review the important information below for details on our shipping policies.We look forward to serving you and making your shopping experience with us one to remember!

SHIPPING LOCATIONS

Our shipping services are available in various locations worldwide. If you're curious whether we ship to your location, please check out our checkout page. However, we regret to inform our customers that we're unable to deliver to Alaska, Puerto Rico, Hawaii, other overseas territories and islands, military units, or postal boxes right now. We apologize for any inconvenience this may cause and hope to expand our shipping services to these locations soon.

SHIPPING RATES

Please note that the shipping costs for your order will be calculated during the checkout process, taking into account various factors such as the total number of items, their value, and the final destination. We want to make it clear that we may adjust these fees in response to changing economic conditions while ensuring that our pricing remains transparent and fair at all times.

If you require expedited shipping, our customer service team is here to give you a personalized quote so that you can make an informed decision. We are always eager to assist you in any way we can and will include any additional fees you choose to your order total, either during the checkout process or afterward, according to your preference. We take pride in offering you the best possible products and services, and we value your business more than anything else.

SHIPPING METHODS

In order to make sure that your purchase reaches you in a timely and secure manner, we collaborate with trustworthy shipping carriers like DHL and other third-party shipping companies. We are proud to offer our customers excellent value and service. The choice of carrier and shipping method will depend on the size, weight, and final destination of your package.


SHIPPING TIME 

At La Galerie à la Mode, we prioritize offering high-quality, handcrafted, and made-to-order products with exceptional attention to detail. Shipping times vary by location, and some products may be shipped from multiple warehouses. As a result, shipping generally takes between two to fourteen weeks.

These are only estimates, and we appreciate your patience as we work to deliver your order as quickly as possible.

Location

*Estimated Shipping Time

United States

7-15 Days

UK, Canada, Europe

7-15 Days

Australia, New Zealand

2-3 weeks

Central & South America

2-3 weeks

Asia

2-3 weeks

Africa

2 -3 weeks

 Max delivery time – 30 business days.

*This doesn’t include our 3-5 day processing time.

*Shipping times also do not include any customs clearance delays or weekends/holidays.

We understand how important it is for you to receive your order on time, and we want to assure you that our carrier partners are responsible for the timely delivery of your package. While we aim to provide you with the most accurate delivery estimate, please note that weekends, holidays, customs clearance procedures, and high demand may cause unexpected delays.

Unfortunately, postal service delays are beyond our control, but we are committed to helping you in any way we can. If you experience any issues with the delivery of your package, please don't hesitate to reach out to us, and we'll do everything we can to assist you.

 

LARGE ITEM DELIVERIES

We offer a range of unique, tailor-made creations, including exquisitely designed furniture, high-quality light fixtures, and one-of-a-kind artwork. Each piece is crafted with utmost precision according to your specific needs and preferences. Please keep in mind that these extraordinary items require extra attention in their intricate detailing and shipping arrangements, which may take anywhere from 5 to 14 weeks to arrive. 

However, rest assured that we take great care in ensuring their safe arrival at your doorstep, with special crating and shipping arrangements. For a seamless delivery process, we require accurate measurements of all access routes and doorways. To ensure timely delivery, we have partnered with a trusted third-party service provider and also offer a white-glove delivery service for your convenience. You can count on us to provide exceptional service every step of the way. Please note that we cannot offer refunds for these types of orders. Our team will contact you directly to schedule delivery once your shipment is ready. 


WHITE GLOVE DELIVERIES

Our delivery partner is dedicated to providing you with a seamless delivery experience. White Glove service includes a delivery appointment, inside placement up to 1 flight of stairs, assembly, and removal of large packaging materials. At the moment, we only provide White Glove delivery service for customers in the United States. 

They will contact you 1-3 days in advance to schedule a convenient delivery time. On the day of delivery, their expert team will carefully bring your item into the room of your choice, unpack it, assemble it if needed, and even dispose of the packaging materials upon request. Rest assured that you're in good hands. And, if you need to return the item, remember to hold on to the packaging material. Let us take care of the details so you can enjoy your new purchase hassle-free.

TRACKING INFORMATION

Once your order has shipped, we will send you a confirmation email with tracking information. If you cannot locate this email, please check your spam folder. Please be advised that we are unable to modify shipping addresses once your order has been shipped.

"MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT."

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

"WILL MY ITEMS BE SENT IN ONE PACKAGE?"

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

"I NEED TO CANCEL MY ORDER"

Unfortunately, we’re unable to make any changes to your order once you’ve hit the ‘place order’ button.

There is a 24-hour window where you can cancel your order by emailing info@lagaleriealamode.com

After 24 hours, it is too late to cancel the order and you’ll need to follow our returns process. 

"I RECEIVED A BROKEN/DAMAGED ITEM"

We always put our customers first; if you receive a broken item due to delivery, please email us for a FULL REFUND or EXCHANGE.

 

LOST/MISSING PACKAGES

At La Galerie à la Mode, we are not liable if the incorrect address is placed during the checkout process. Please ensure your billing and shipping address is correct before processing your order.

We understand that mistakes can happen, and we're here to help make it right. If you accidentally entered an incorrect address or made a typo while placing your order, don't worry - just let us know by replying to your order confirmation email. If you notice the mistake after submitting your order, please send an email to info@lagaleriealamode.com immediately, and we'll do our best to correct the address within 24 hours. Please note that we cannot issue a refund for payments made after the 24-hour period has elapsed. However, if we made a mistake, we'll take full responsibility for the original order, at no additional cost to you. Your satisfaction is our top priority, so please don't hesitate to reach out to us if you need any assistance.

REFUSED DELIVERIES

If you need to cancel an order that's already in transit or if you refuse delivery for reasons other than damage, please be aware that a restocking fee of 25% will apply. We want to make sure you're informed about this fee, which covers the expenses we incur when handling and processing the returned item. Please note that if you refuse delivery, there's no guarantee that you'll receive an automatic refund. Instead, initiating a return case with us is the best way to ensure a refund. We understand that sometimes things happen, but we hope this information helps you make the most informed decision possible.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

We take immense pride in ensuring a hassle-free shopping experience for you; right from the moment you place your order to the instant it arrives at your doorstep, we are committed to providing you with nothing but the best.  Should you have any specific requests or concerns, please do not hesitate to contact us at info@lagaleriealamode.com. We value your patience and understanding as we make every effort to provide you with the most accurate stock and shipping time frames. Thank you for choosing us as your trusted shopping destination. We look forward to fulfilling your order to your satisfaction.

 

Shipping Policy