At La Galerie à la Mode, we believe exceptional service is as important as the craftsmanship of our pieces. We are deeply committed to offering a seamless, concierge-level experience—from the moment you place your order to the arrival of your design at your doorstep.

Whether you're placing an order online or requesting a bespoke creation, our team is here to guide you through each step. Every item is made to order with precision, care, and artistry, and we take great pride in ensuring that every shipment arrives safely and beautifully.

We invite you to review our shipping policies below. Should you have any specific requests or need personal assistance, our Client Services team is always available at info@lagaleriealamode.com.

Because every detail matters to us, and we understand the expectations of our discerning clientele, this policy aims to set clear expectations, minimize misunderstandings, and ensure a smooth journey from atelier to arrival.

Sample Requests

We offer curated samples to help you finalize your selection. Due to the labor and logistics involved, sample orders incur a nominal fee, which is credited toward your final order if you choose to proceed.

Samples are typically shipped within 7–10 business days and should be returned in their original condition unless otherwise agreed. A prepaid return label is available upon request.

We kindly ask that all samples be returned within the requested timeframe to avoid delays or additional charges.

Shipping Locations

We ship internationally to a wide range of destinations. Shipping availability can be confirmed at checkout.

At this time, we do not ship to:

• Alaska
• Hawaii
• Puerto Rico
• EU countries
• Military units (APO/FPO)
• P.O. Boxes
• Overseas territories and remote islands

If you are located outside our standard delivery regions, please email info@lagaleriealamode.com for a custom shipping quote.

Shipping Rates

Shipping rates are calculated at checkout and based on item size, weight, quantity, and destination. Rates may vary due to market or fuel changes.

Need expedited or white-glove delivery? Contact us for a tailored quote. Additional services must be approved and invoiced prior to shipment.

Shipping Methods

We partner with trusted carriers including UPS, DHL, FedEx, and select private freight companies.

Large pieces are custom-crated for protection. Carrier and method depend on the size, weight, and destination of your item.

Shipping Timeframes

All pieces are handcrafted and made to order. Timelines vary based on complexity:

Production Lead Times:

• Standard items: 2–7 weeks
• Custom/Made-to-order: 6–24 weeks
• Processing Time: 3–5 business days post-production

Estimated Transit Times:

Max delivery: 30 business days (excl. customs, holidays, or delays).

Fragile Items

We use custom protective packaging for delicate pieces like lighting and specialty décor. If your order arrives damaged, notify us within 48 hours with photos so we can assist.

Smaller-Scale Items

Many accessories and décor items require 10–15 business days for production before shipping. These are made with the same care and attention as larger furnishings.

We proudly produce in-house and with skilled global artisans.

Large Item Deliveries

Our furniture, lighting, and art require 6–24 weeks for completion and crating.

Clients are responsible for measuring all doorways, elevators, and staircases. If access is restricted, we are not liable for delivery failure.

Note: Made-to-order and bespoke items are final sale and non-refundable.

White Glove Deliveries

Includes:

• Scheduled delivery appointment
• Room-of-choice placement
• Light assembly (if applicable)
• Packaging removal (upon request)

Our team will contact you 1–3 days in advance. We recommend saving all original packaging.

Tracking Information

Once shipped, you’ll receive tracking details via email. (Check your spam/junk folders.)

Allow 2–5 business days for tracking to activate. Contact us if no updates appear after 5 days.

Frequently Asked Shipping Questions

Will my items arrive together?
Some items may ship separately depending on availability or origin. No extra shipping charges apply.

Can I cancel my order?
Orders may be canceled within 24 hours. After this, cancellations are not possible.

What if my item is damaged?
Notify us within 48 hours. Email photos and a description to info@lagaleriealamode.com for a resolution.

Do you offer insurance for high-value items?
Yes—third-party insurance is available upon request. Please inquire before shipment.

Do you offer carbon-neutral shipping?
We are exploring sustainable options with UPS and DHL. Let us know if you're interested.

Do I need to sign for my package?
Orders over $500 may require a signature at delivery.

Lost / Missing Packages

We are not liable for incorrect addresses submitted at checkout.

If you spot an error, email us within 24 hours. If the mistake is ours, we’ll reship at no cost.

Refused Deliveries

Refusing delivery or canceling after shipment will incur a 25% restocking fee. Refunds are not guaranteed unless a return is initiated and approved.

Custom or made-to-order items are final sale and only returnable if damaged.

Returns must arrive in original packaging.

Need Help?

If your question isn’t covered here, reach out:

📧 info@lagaleriealamode.com
⏱ Response within 24–48 business hours

Thank you for choosing La Galerie à la Mode.
We don’t just ship pieces—we deliver artistry, intention, and care, from our studio to your space.

Warmly,
The La Galerie à la Mode Team