Shipping Policy

Thoughtfully made. Gracefully delivered; only beauty.

At La Galerie à La Mode, we believe that service should be as refined as our pieces. From the moment you place your order to the final delivery, we aim to create a seamless, high-touch experience rooted in care, clarity, and craftsmanship.

If you need assistance at any point, our Client Services team is here to help:
📩 info@lagaleriealamode.com

Sample Requests

We offer curated samples to assist in your decision-making.

A nominal fee applies (credited toward your final purchase)
Shipped within 7–20 business days, you will be informed about the lead time
Samples must be returned in original condition unless otherwise arranged in writing.
Prepaid return label available upon request
Please return samples within the requested timeframe to avoid fees
Sample availability is not guaranteed and may vary by material batch. Natural variations between samples and final production are expected and not considered defects.

Shipping Locations

We ship globally, with the exception of:

Alaska, Hawaii, Puerto Rico
EU Countries
P.O. Boxes
APO/FPO military addresses
Overseas territories and remote islands

📦 For unlisted destinations, contact us for a custom quote.

Shipping Rates

Calculated at checkout based on:

Size, weight, and quantity of items
Destination and selected shipping method

Need white-glove or expedited shipping?

Request a quote. These services require prior approval and invoicing.

Shipping Methods

We use trusted carriers: UPS, DHL, FedEx, and private freight providers.

Larger items are custom-crated for safety
The carrier depends on product size and delivery destination

Payment Processing Fees

We gladly accept payment by wire transfer, ACH, or credit card. Please note: all credit card transactions incur a 5% processing fee to cover third-party merchant charges. This fee is non-refundable and will be applied automatically at checkout.

For orders over $5,000, payment by wire transfer or ACH is strongly recommended to avoid additional fees and ensure seamless processing.

Production and shipping will not begin until cleared payment has been received in full

Local Pickup (By Appointment – Los Angeles)

We offer local pickup by appointment from our Los Angeles warehouse for eligible orders. This service must be arranged in advance and confirmed by our Client Services team.

Details:

• Pickup is by appointment only (Will Call)
• Clients will be notified once their item is ready
• Pickup must be scheduled within 10 business days of the readiness notice; storage or handling fees may apply beyond this window
• A government-issued ID and order confirmation are required at pickup
• We are not responsible for items damaged or misplaced after pickup

Please note: Local pickup does not include assembly, installation, or in-home delivery. If you require assistance, white glove service is available upon request.

Production & Delivery Timelines

Production Lead Times

Standard items: 3–10 weeks
Custom/Made-to-order: 8–24+ weeks

Post-production Handling: 3–7 business days

These timeframes are estimates only and may shift based on material availability, workshop volume, or international logistics. Delays do not qualify for cancellation or refund. We will notify you of any unexpected changes with care and transparency.

Estimated Shipping Times

Region	Shipping Time
United States	10-35 business days
UK & Canada	3-4 weeks
Australia & New Zealand	3-5 weeks
Asia, Africa, South America	3-6 weeks

Note: Customs inspections, carrier delays, or port congestion may affect delivery times. We will always provide updates as needed.

All fees (e.g. credit card processing, wire charges) are the client’s responsibility. Production will only begin once full cleared payment is received.

Approvals & Client Sign-Off

All approvals of shop drawings, samples, or finishes provided in writing (including email) are final and binding. Once approved, production proceeds, and any subsequent changes will be treated as new scope of work, with associated costs and extended lead times.

Storage & Holding Fees

If a completed order cannot be shipped or picked up within 15 business days of readiness due to client scheduling delays, a weekly storage fee may apply. Please notify us in advance if more time is needed, we’re happy to help coordinate timelines where possible.

La Galerie à la Mode is not liable for damage, warping, fading, or performance issues resulting from client-arranged storage, delayed installation, or unsuitable site conditions (humidity, heat, pests, or exposure). Warranty begins at delivery, not installation

Shipping Delays & Global Logistics

Due to ongoing fluctuations in international logistics, delivery timelines may extend beyond initial estimates. Factors such as raw material delays, port congestion, customs clearance, and third-party freight schedules are beyond our control, but we remain in communication throughout.

In rare cases, weather events or public holidays may cause additional delays. We will remain in close contact and assist with any rescheduling or support needed.

La Galerie à la Mode is not liable for delays or inability to fulfill orders caused by events beyond our control, including natural disasters, port congestion, customs holds, strikes, pandemics, or political unrest. Such delays do not qualify for cancellation, refund, or chargeback.

We appreciate your patience and understanding as each piece is prepared and delivered with care.

Customs & Duties

International orders may be subject to customs duties, VAT, import taxes, or brokerage fees upon arrival. These charges are the sole responsibility of the recipient and are not included in your La Galerie à la Mode invoice. We recommend contacting your local customs office in advance for estimates.

Customs Seizures & Refusals

La Galerie à la Mode is not responsible for customs refusals, seizures, or delays caused by regulatory authorities. Should an order be held, rejected, or confiscated by customs, no refund or replacement will be issued. All risk of loss transfers to the client once the shipment clears our atelier and is handed to the carrier.

Crating & Fragile Item Handling

To ensure the safe arrival of our most delicate creations, including furniture, lighting, mirrors, and artwork, each piece is professionally packed with custom foam, protective wrap, and wood crating where necessary.

We take great care in preparing each shipment to uphold the sculptural integrity and beauty of our designs throughout international and domestic transit.

If you have any delivery-specific access concerns (such as narrow staircases or restricted entryways) or require custom crating modifications, please notify us before shipment so we can make appropriate arrangements.

Should damage occur during transport, please contact us within 48 hours of delivery with detailed photos. We will assist you in filing a claim and resolving the matter with care.

Packaging Standards for Returns
Items must be returned in their original crating and packaging. If original packaging is not available, replacement packaging must meet professional freight standards. Damage resulting from inadequate repacking will void eligibility for refund or credit

Large Item Delivery Requirements

Measure all access points (doors, elevators, staircases)
We are not responsible for inaccessible deliveries
Made-to-order and bespoke items are final sale and non-refundable
Clients must confirm accessible site conditions; inaccessible delivery may result in storage or additional redelivery fees.

White Glove Delivery

Includes:

Scheduled delivery appointment
Room-of-choice placement
Light assembly (if applicable)
Removal of packaging (on request)
If the delivery team is unable to complete a scheduled delivery due to client absence or inaccessible entry, a redelivery fee may apply.

We’ll contact you 1–3 days in advance to schedule delivery.

Installation Responsibility

All furniture and lighting must be installed by qualified, licensed professionals. La Galerie à la Mode is not responsible for any damage, malfunction, or performance issues resulting from improper installation, incompatible site wiring, incorrect dimmer systems, structural conditions, or failure to follow provided technical guidelines.

Site compatibility including wiring, dimmer systems, load-bearing capacity, and delivery access is the sole responsibility of the client and their installer. These conditions do not constitute product defects.

Improper installation or unauthorized modifications immediately void warranty and liability. These issues fall outside the scope of support and will not be considered defects.

Damage Claims & Documentation

To ensure proper handling, all deliveries must be inspected immediately upon arrival.

Do not sign for visibly damaged packages. If damage is suspected, sign “DAMAGED” and take clear photos before opening.
All claims must be submitted within 48 hours of delivery to qualify for support. Claims submitted after this window may be ineligible.
Claims require full cooperation, including providing clear photos, videos, and requested documentation. Failure to provide sufficient evidence will render the claim ineligible.
Do not discard packaging until the claim is fully resolved, as carriers may require inspection.
La Galerie à la Mode does not accept liability for third-party inspections or opinions provided after delivery. Only assessments made by our in-house team or approved service partners are valid for consideration.
Warranty and claim eligibility begins at delivery, not at installation.
If a public review or dispute is filed before our team has been given the opportunity to resolve a claim, the order will be considered closed and ineligible for warranty support. Any further requests will be treated as new, billable scope.

Harassment & Public Conduct

La Galerie à la Mode reserves the right to refuse further service in cases of combative conduct, harassment, defamatory statements, or repeated unreasonable demands inconsistent with agreed terms.

Any further requests in such cases will be treated as new, billable scope of work.
False, defamatory, or misleading public reviews or statements that contradict documented approvals may result in denial of warranty support, termination of service, and, if necessary, legal review.
We value constructive communication and remain committed to resolving concerns within the framework of our policies.
La Galerie à la Mode also reserves the right to withdraw warranty support or cancel active service if defamatory statements are made publicly before allowing our team the opportunity to resolve the matter.

Tracking Your Order

Once shipped:

You’ll receive tracking via email (check spam/junk folder)
Please allow 2–5 business days for tracking to fully update, as carriers may experience delays in system sync

Common Shipping Questions

Will my items arrive together?
Not always. Some items ship separately based on availability or origin. No extra cost.

Can I cancel my order?
Only within 24 hours of placing it. Cancellations after this window are not possible.

What if my item arrives damaged?
Notify us within 48 hours with photos and a description. Email: info@lagaleriealamode.com

Is shipping insured?
All shipments are insured for loss or damage in transit.

High-value items may require additional coverage, please notify us before shipment if you’d like to request full-value insurance.

We package each order with great care, but should an item arrive damaged, please contact us within 48 hours of delivery with photos and a detailed description. We’ll work with the carrier to resolve the issue and guide you through next steps.

Do you offer carbon-neutral shipping?
We are actively exploring sustainable shipping options. Let us know if you’re interested.

Do I need to sign for delivery?
Yes, a signature is required for orders over $500.

Lost or Refused Deliveries

La Galerie à la Mode is not liable for incorrect addresses submitted at checkout. Clients must notify us within 24 hours of placing the order to correct errors.
If an order is refused or canceled after shipment, a 25% restocking fee applies, and return shipping costs are the client’s responsibility. Refunds, if approved, will be issued as store credit only.
If the delivery team is unable to complete a scheduled delivery due to client absence, incorrect address, or inaccessible entry (e.g., doors, elevators, staircases, restricted access), the order remains final sale. Additional redelivery and storage fees will apply.
For international orders: refused or undeliverable shipments are subject to restocking fees, and all return shipping, customs duties, brokerage, and related charges are the client’s responsibility.
La Galerie à la Mode is not responsible for packages lost, stolen, or misdelivered once a carrier marks them as ‘delivered.’ Clients assume full responsibility after this point. We strongly recommend shipping to secure locations only.

Returns of Shipped Items

Return must be pre-approved
Must be in original packaging
Custom or made-to-order items are final sale
All made-to-order, bespoke, and customized pieces are final sale. Once production has begun, cancellations or refunds are not permitted under any circumstance.

Furniture, lighting, and mirrors are warrantied against structural defects at delivery only. No extended warranties are offered.

Natural wear, patina, or variation is not considered a defect and does not qualify for claims.

Warranty applies at the time of delivery only. Claims for defects discovered after installation or use will not be covered, as installation conditions and usage fall outside our control.

Trade Accounts & End-Client Accountability

For Trade Program orders, the trade account holder is solely responsible for all communications, approvals, and end-client disputes.

La Galerie à la Mode does not contract directly with end clients under trade purchases, and all financial liability remains with the trade account holder.

Client Modifications

Any modifications, repairs, or alterations performed by third parties without prior written approval from La Galerie à la Mode void all warranties and release La Galerie à la Mode from liability for any resulting issues.

Jurisdiction & Enforcement

All sales and disputes are governed exclusively by the laws of the State of California. The parties consent to the exclusive jurisdiction of courts located in Los Angeles County, California. For international orders, these terms remain binding and enforceable to the fullest extent permitted by applicable law.

La Galerie à la Mode reserves the right to pursue claims for unpaid balances, chargebacks, or intellectual property disputes in other jurisdictions if necessary to enforce our rights.

Intellectual Property

All designs, descriptions, and images are proprietary to La Galerie à la Mode.
Unauthorized reproduction, replication, or misrepresentation is strictly prohibited and may result in legal action.

Need Help?

📧 info@lagaleriealamode.com
💬 We typically respond within 24–48 business hours

Thank you for choosing La Galerie à La Mode.
We don’t just ship designs, we deliver atmosphere, elegance, and meaning to your space.

Warmly,
The La Galerie à La Mode Team