At La Galerie à la Mode, we want you to be completely satisfied with your purchase. If for any reason you receive a defective or damaged product, we offer a 100% money-back guarantee. Please carefully review our refund policy outlined below:
TO BE ELIGIBLE FOR A REFUND OR RETURN:
- You must have received the wrong item
- Your Item arrived damaged or broken
- Your Item was lost in transit
- Your item must be in the original packing and not used or Installed
Refund Eligibility and Timeframe:
To be eligible for a refund, the product must be returned within 30 days after receipt of your goods. Please note that the product must be unused, uninstalled, in its original packaging, and in the same condition as when it was received.
Returns will not be fully refunded for the following reasons: Item does not fit in the intended space, no longer want, no longer need, etc. If your item is marked as FINAL SALE or MADE TO ORDER it is not eligible for return.
*We do not offer refunds on customized orders or items which did not meet sizing requirements (please ensure you check the item size before purchasing or speak to a member of our team for further details).
Defective or Damaged Products:
In the event that you are delivered a faulty or damaged product, kindly inform us within 7 days of receipt. We will guide you through the return process and provide you with a full refund. It's important to note that prior to authorizing the return, we may ask for photographic evidence or other forms of verification of the defect or damage.
If you are returning an item due to damage, defect, or a shipping error, please contact our customer care team, and a claims specialist will reach out to you with resolution options. DO NOT return damaged or defective items without filing a claim and getting approval from our team first.
In the event that an order is cancelled during transit or refused upon delivery for reasons other than damage, a 25% restocking fee will be levied. Similarly, non-damaged or non-defective items that are refused are only eligible for store credit, and will also be subject to a 25% restocking fee to cover freight and storage charges. The purpose of this fee is to cover the expenses that are incurred in the process of processing and handling the returned item. It is recommended that you initiate a return case rather than refusing delivery to ensure a refund. Please note that refusal of delivery does not guarantee an automatic refund.
To initiate a return, please follow these steps:
- Firstly, please submit your return request through the return center on our website. This is necessary to ensure that your return is approved for a refund, exchange, or store credit. We want to make sure your return is processed smoothly, so please make sure to submit your return request through our website first.
- Next, you will need to organize the return with your desired carrier and purchase a return label. Please be aware that refunds exclude original shipping charges, warranty charges, and shipping upgrade charges. Additionally, the refund will not include a 25% restocking fee and original shipping charges unless you opt for an exchange or store credit.
- Once your return request is approved, we'll send you a shipping label for the product's return. Please ensure that you package it securely in its original packaging and include your name, order number, and packing slip in the returned parcel. We'll inspect the product upon receipt to ensure it is in the same condition as when we sent it to you. After verification, we'll process a full refund to your original payment method.
- Once a refund has been issued, you will be notified via email. Please allow up to 5-7 business days for the refund to post back to your account. If an item arrives at our warehouse damaged in any way without mentioning the damages to our team before making the return, customers will not be eligible for a full refund.
How do Oversized Returns work?
If you have received an oversize item such as furniture or light fixtures and wish to return it, please reach out to email@example.com to arrange the return. Please note that due to the size of these items, we are unable to provide ground return labels. In case of freight returns, the refund will be issued after deducting the original shipping and handling charges, along with a 20% restocking fee from the original product price. You may submit your return request within 30 days of delivery.
Please keep in mind, because every computer monitor displays color differently, the actual product color and how it is displayed on your screen may vary. However, we at La Galerie à la Mode strive to ensure the image portrays colors, shades, and textures accurately. If precise color is important in your decision, we suggest reaching out to our customer service team at firstname.lastname@example.org for clarification.
Risk of loss:
Rest assured that we will take care of your shipping requirements from start to finish. Our team takes full responsibility for any losses that may occur during the shipping process and will make sure your package is delivered safely. Once you have received your items, any risk of loss is your responsibility, but we are always available to help you in any way we can. Our customer service team is committed to ensuring your complete satisfaction with our products and services.
To ensure a smooth return process, we kindly ask that you wait until your package arrives before initiating the return. Once you receive the product, you can follow the steps outlined above to return it and receive your refund. We appreciate your patience and understanding during this process. If you have any questions or concerns, please reach out to our customer care team for assistance. We are dedicated to providing top-notch products and services that meet your satisfaction.