Our operating hours are from Monday to Friday, between 10 AM to 4 PM Pacific Standard Time.

At La Galerie à la Mode, we recognize the significance of shopping in your preferred currency to elevate your overall experience. To facilitate this, we provide a user-friendly currency converter, empowering you to shop confidently and conveniently, ensuring you receive the best value.

While all prices are initially displayed in USD, rest assured that we are fully equipped to cater to your needs, ensuring a positive and seamless shopping journey. Your satisfaction is our priority, and our commitment is to enhance every aspect of your experience with us.

At our core, we are dedicated to providing exquisite products that transcend borders and leave a lasting impression. Our commitment to excellence is unwavering, and while some of our items may take longer than usual, we guarantee that the wait is well worth it. Each item is uniquely crafted to your specifications by skilled artisans in the US, Europe, or Asia, and we take pride in supporting artists worldwide.

The confirmation email you receive will contain all the necessary details. Smaller items will arrive in 8-25 business days, while larger items may take up to 4-12 weeks. We appreciate your patience and trust in our services.

Our highest priority is to provide the highest quality possible, and we appreciate your understanding as we strive to meet that standard. It is important to note that delivery times are estimates and unforeseen delays may occur. If the maximum business days pass without delivery, please do not hesitate to contact us for assistance. Your satisfaction is of the utmost importance to us.

We take pride in ensuring that our customers are completely satisfied with their purchases. We firmly believe that every shopper deserves a pleasant and confident shopping experience. As a result, we provide a 30-day return policy for products that are still in their original condition and packaging. In the event of any defects or damages, we offer a full refund for returned products within 30 days.

To initiate a return for any reason, you can easily submit your request through the return center on our website. This ensures that your return is approved for a refund, exchange, or store credit. We are committed to making sure that your return is processed smoothly.

Please keep in mind that returns made for reasons other than damage may not cover the original shipping fees and may be subject to a 25% restocking fee. Additionally, in order to receive a refund, you must pay for the original shipping charges unless you opt for an exchange or store credit. For more information, please refer to our Refund Policy for further details.

I would be delighted to assist you in tracking your order! To facilitate the process, kindly visit the "Track your order" page,which you can find at the top of our website or within the Customer Support section. Once you're there, you can effortlessly enter your order details or email address to access the latest tracking information. If you require additional support, please do not hesitate to reach out to us. We are committed to providing exceptional service and are always available to lend a hand!

Please allow a couple of days from when your item receives tracking to expect to see movement on your package. Our carriers have scheduled pickup days each week, so in these instances, your package is likely waiting in our warehouse for the carrier to pick it up and be on its way!

If you do not see movement with your tracking within a week, please feel free to reach out to us and we will contact the carrier to take a look into your order further.

Feel free to adjust your plans – there's no penalty for canceling your order! It's important to act before the item ships. If it's already en route, worry not! Our user-friendly return system ensures you can still secure a refund. Your satisfaction is our priority, and we aim to make every step convenient for you.

There's no need to worry if you accidentally entered an incorrect address or made a typo while placing an order. All you need to do is reply to your order confirmation email and let us know about the mistake, and we'll help you rectify it. On the other hand, if you realize that the address you provided needs to be updated, please let us know as soon as possible by contacting us at info@lagaleriealamode.com. We're always here to assist you in correcting the address within a 24-hour timeframe.

However, please keep in mind that if you don't let us know within this 24-hour timeframe, we won't be able to refund your payment for incorrect submissions. We appreciate your cooperation and understanding as we work together to ensure a smooth and accurate delivery process for you.

Many of our pieces are as unique as the artisan that made them. And, the little details are a big reminder that a real person created something special just for you. It's important to note that every item is meticulously crafted by hand, which may result in slight variations in size and color between screen images and the final product. However, we believe that this unique aspect adds to the charm and authenticity of each item. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects.

At La Galerie à La Mode, we're passionate about collaborating with industry professionals like you to elevate residential and commercial spaces. Our Trade Program is designed to be your one-stop solution, offering a curated range of products, custom options, and a dedicated support team to bring your vision to life.

Whether you're an interior designer, architect, business, or general contractor, our program provides you with exclusive perks, including a discount on all our furniture and home décor collections. Our dedicated Trade Team is on hand to assist you with every order, ensuring a seamless experience from start to finish.

Become a part of the La Galerie à La Mode design community and enjoy unparalleled service, trade-specific discounts, and a wealth of resources to make your projects shine. Simply complete the application on our Trade program page, and we'll get back to you within 1-2 business days.

Certainly! We are here to assist you in making your living space more beautiful!

Text With a Live Agent

If you need a quick response, we recommend using our LiveChat feature. To access it, simply click on the chat icon located in the bottom right-hand corner of this web page, and follow the instructions to "send us a message."

Call Us

If you prefer to speak with one of our representatives directly, you can reach us by phone at +1 (424) 666-3253, and our telephone hours are from 10 am to 4 pm PST. We will be happy to assist you.

Email Us

You can also send us an email at info@lagaleriealamode.com. Our dedicated customer care team will respond to your inquiry within 1-2 business days. Please note that we receive a high volume of emails, so if you require a prompt response, kindly include your order number and provide a clear description of your issue. We appreciate your cooperation and look forward to serving you.