Our Client Services team is available Monday through Friday, 10:00 AM – 4:00 PM PST. We observe U.S. national holidays.

Yes, we ship to many destinations around the world. You can confirm availability to your location during checkout. Please note we currently do not ship to P.O. boxes, military units, or select territories. More details can be found on our Shipping Info page.

All prices on our website are listed in USD by default. For your ease, you may use the currency selector to view approximate conversions in your local currency.

Production and shipping timelines vary depending on scale and complexity:

• Smaller items: Estimated production and delivery within 2–6 weeks
• Larger items: Estimated production and delivery within 8–24 weeks

You will receive tracking details once your order ships. Please visit our Shipping Info page for full estimates and timelines.

Absolutely. You can track your order at any time by visiting our Track My Order page, located in the footer of our website. Simply enter your order number or email address to receive real-time updates on your delivery status.

Tracking updates may take 2–5 business days to reflect movement. If there’s no progress after that window, feel free to reach out, we’ll be happy to contact the carrier and investigate further on your behalf.

Because most of our pieces are made-to-order and crafted specifically for each client, all sales are considered final. We do not accept returns or exchanges on furniture, lighting, or custom items once production has commenced.

For non-custom accessories and smaller items (such as select tableware or décor), exceptions may be made within 5 days of delivery if the item is unused and in original condition. All return requests must be submitted in writing and approved by our team.

Please refer to our Returns & Exchanges Policy

If you’ve submitted an incorrect address, please contact us within 24 hours at info@lagaleriealamode.com. After this window, address changes are not guaranteed, as your order may have already entered production or shipment preparation.

Please notify us within 48 hours of delivery and include clear photos of the issue. Our team will review and assist you with a repair, replacement, or refund, depending on the situation.

For full details, kindly refer to our Refund Policy.

All items are final sale, as each piece is handcrafted and made to order. We do not accept returns or exchanges unless otherwise noted in advance for select small accessories. For full details, please refer to our Refund Policy.

Each piece is handcrafted with care and intention. As with all artisanal work, subtle variations in color, texture, and form may naturally occur. These nuances are not imperfections; they’re a reflection of the individuality, spirit, and timeless character that define handmade design.

Yes. We proudly partner with design professionals and offer exclusive trade pricing, bespoke finishes, and tailored material options. To apply, please visit our Trade Program page.

At La Galerie à la Mode, we’re passionate about partnering with design professionals to elevate residential and commercial spaces. Our Trade Program is your one-stop resource, offering access to curated products, bespoke options, and a dedicated support team to bring your vision to life.

Whether you're an interior designer, architect, hospitality group, or contractor, our program includes exclusive benefits from trade pricing to customization support across our furniture, lighting, and décor collections.

Join the La Galerie à la Mode design community and enjoy personalized service, exclusive perks, and a seamless experience from quote to delivery. To apply, simply complete our Trade Program application and a member of our team will be in touch within 1–2 business days.

Yes, we offer a curated selection of samples to help you finalize your choices with confidence. A small fee applies to sample orders, which is credited toward your final purchase if you choose to move forward.

To request samples, please contact us at info@lagaleriealamode.com.

Absolutely. Many of our pieces can be tailored in size, finish, or material to suit your vision. Whether you’re adjusting dimensions or selecting custom upholstery or stone, we’re happy to help bring your project to life.

For all bespoke requests, please contact our team prior to purchase, we’d be delighted to collaborate with you.

Every piece in our collection is designed or art-directed by La Galerie à la Mode. We work closely with a small circle of ateliers and specialty fabricators to bring our vision to life from sculptural lighting to hand-finished furniture and objets d’art. These relationships allow us to maintain our design integrity while ensuring quality across materials and production.

Each item is made-to-order with great care, never pulled from mass stock or outsourced blindly. What you receive is a reflection of our studio’s aesthetic, intention, and creative direction.

All of our pieces are either crafted in-house or produced in close collaboration with a small circle of expert artisans based in the U.S. and internationally. Each item is made-to-order and personally overseen by our studio to ensure it meets the sculptural, design, and quality standards that define La Galerie à la Mode.

We are currently an online-only atelier. While we do not have a public showroom, we’re happy to offer detailed photographs, samples, and swatches to support your selection process. Each piece is made-to-order, and we take pride in offering personalized support throughout the selection journey from tailored finishes to project-specific recommendations. Please reach out to request material samples or discuss your project in more depth; we’re here to help.

Our Client Services team would love to help. You can reach us via:

• Email: info@lagaleriealamode.com
• Live Chat: Click the chat icon on our website
• Phone: +1 (424) 666-3253 (M–F, 10AM – 4PM PST)

We appreciate your trust in La Galerie à la Mode and are grateful to be part of your space.

Warmly,
The La Galerie à la Mode Team