Frequently Asked Questions
What currency are the prices do I see in the site?
We understand that shopping in your desired currency can greatly improve your experience. That's why we offer a helpful currency converter so you can shop confidently and with ease, knowing you're getting the best value. All prices are displayed in USD, but rest assured that we have everything you need to make your shopping experience a positive one.
How long does shipping take?
Our commitment to bringing our products to customers worldwide is unwavering. We understand that some items may take longer to arrive, but we assure you that the wait will be worth it. We are unique from different stores as all our items are handmade upon order by our designers in the US or Europe or Asia. We also support local artists.
Orders can take up to 2-6 weeks to arrive. Delivery details will be provided in your confirmation email.Non-furniture items typically arrive within 15 business days, while larger items such as furniture, light fixtures, wall art, and special or custom-made orders may take anywhere from 2-5 weeks to process and ship.
Our priority is to provide high-quality products to all our customers, and we appreciate your patience as we work towards achieving this goal.
Our standard shipping is free of charge, but if you require expedited shipping, please feel free to contact our customer service team for a quote.
Please note that deliveries are an estimation and that it may take longer than this depending on where you live or if it's a busy time of the year. We can’t control delays caused by the postal service. If the maximum number of business days has passed and your package is missing, please reach out to us, and we will assist you the best way we can!
I'm looking for a way to track my order. Can you help me with that?
Sure, I'd be happy to help you track your order! To do so, you can visit the "Track your order" page located at the top of our website or in the Customer Care section. All you need to do is enter your order information or email address to access your tracking information. Please contact us if you need any further assistance!
I am not in love with my order, can it be returned? What if there is an issue?
Our top priority is ensuring your satisfaction with your purchase. We believe that every customer should have a pleasant and confident shopping experience. Therefore, we provide a 30-day return policy for items in their original condition and packaging. If there are any defects or damages, we offer a full refund for returned products within 30 days.
To initiate a return for any reason, you can easily submit your request through the return center on our website. This will ensure that your return is approved for a refund, exchange, or store credit. We are dedicated to ensuring that your return is processed smoothly.
Please note that returns made for reasons other than damage may not cover the original shipping fees and may be subject to a 25% restocking fee. Furthermore, to receive a refund, you must pay for the original shipping charges unless you opt for an exchange or store credit. For more information, please refer to our Refund Policy for additional information.
Can I cancel my order?
You won't incur any penalty if you decide to cancel your order! However, please note that you need to cancel your order before it is shipped. If the item has already been dispatched, you can still get a full refund by utilizing our user-friendly return system.
I have entered an incorrect address what do I do now?
In case you mistakenly entered an incorrect address or made a typo, don't worry. All you need to do is to reply to your order confirmation email and verify the mistake. However, if you discover that the address you provided is incorrect, kindly inform us by sending an email to firstname.lastname@example.org. We can correct the address to the right one within 24 hours. Please note that we won't be able to refund your payment after the 24-hour period of incorrect submission.
What is Buyer Protection ?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to email@example.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.